• Skip to primary navigation
  • Skip to main content

BlueKite HR

  • HOME
  • ABOUT US
  • HR SERVICES
  • COACH WITH ME
  • HEALTH & WELLBEING
  • MEDIA/PR
    • – Articles/Blogs
    • – Keynote Speaking Events
    • – Podcast Interviews
    • – Ticker Interviews
  • BLOG
  • RESOURCES
  • CONTACT

Business Update

28 August, 2026 by Catie Paterson Leave a Comment

Strengths-Based Leadership: The Performance Approach That Changes Everything

ARTICLES

Strengths-Based Leadership: The Performance Approach That Changes Everything

28 August, 2026
Filed Under: Advisory and compliance, Business Update, Career Planning, Change management, Culture, External HR Support, HR essentials, Leadership

Day 28 of 31 Days of Better Workplaces — today I want to make the case for strengths-based leadership as one of the most evidence-backed and under-utilised approaches in the modern workplace. 

And I want to be honest about why it’s still underused: because most leadership systems are built around fixing weaknesses, not amplifying strengths. Performance reviews spend the majority of time on development areas. Coaching conversations default to what’s not working. Improvement plans are, by definition, focused on deficits.
This is understandable. It’s human to notice what’s wrong. But it’s also producing worse outcomes than the alternative.

 

 

What the research shows

Gallup’s research — across millions of workers in dozens of countries — has produced a consistent finding: employees who use their strengths every day are six times more engaged than those who don’t. More engaged employees are more productive, have lower absenteeism, deliver better customer outcomes, and stay significantly longer.
The evidence on strengths-based interventions is also compelling in terms of performance improvement. Focusing development conversations on what someone does naturally well and building more opportunities for them to do it more produces measurably better performance outcomes than focusing exclusively on correcting weaknesses.
This does not mean ignoring genuine performance problems — and I want to be clear about that. If someone’s weaknesses are causing real harm to their work or team, those need to be addressed. Strengths-based leadership is not an excuse to avoid difficult conversations.
But it does mean rebalancing. The current default in most performance management systems is heavily deficit-focused — and the research suggests we’ve got the ratio wrong.

 

 

What’s emerging in contemporary businesses 

Strengths-based hiring: using tools like CliftonStrengths or DiSC (I’m an accredited DiSC facilitator) not just for development but to inform role design and team composition — understanding which combinations of strengths create high-performing teams.
Strengths-based job design: deliberately building roles and assignments that allow individuals to spend more of their time in areas of natural strength, rather than requiring everyone to perform identically across all dimensions.
Strengths-aware leadership conversations: leaders who understand the strengths profile of each team member and use that understanding to assign work, provide feedback, and have development conversations.

 

 

What this looks like in practice

Instead of asking “what do you need to improve?” in a performance conversation, also asking “where do you feel most energised at work, and how do we create more of that?”
Instead of designing teams for homogeneity, designing them for complementary strengths — understanding that what looks like “a difficult personality” is often a misapplied strength.
Instead of managing everyone the same way, adjusting how you communicate, delegate, and develop based on what each person naturally brings.

 

My view

The businesses building strengths-based cultures right now are not doing it because it feels good, although it does. They’re doing it because the data says it works. It produces better performance, better retention, and better wellbeing outcomes simultaneously — and in a tight labour market, that combination is a genuine competitive advantage.

Book your free 30-minute consultation at Blue Kite HR Consulting 

 

BACK TO ALL ARTICLES
Screenshot 2025-11-18 164639

+61 (0) 409 545 634

cpaterson@bluekite.au

FREE CONSULTATION

  • ABOUT
  • HR SERVICES
  • COACH WITH ME
  • HEALTH & WELLBEING
  • MEDIA/PR
  • ARTICLES/BLOG
  • RESOURCES
  • CONTACT
  • PRIVACY

Blue Kite specialises in providing
HR services to support businesses
to create better workplaces.

Filed Under: Advisory and compliance, Business Update, Career Planning, Change management, Culture, External HR Support, HR essentials, Leadership

26 August, 2026 by Catie Paterson Leave a Comment

Offboarding: The Process That Protects Your Business When People Leave

ARTICLES

Offboarding: The Process That Protects Your Business When People Leave

26 August, 2026
Filed Under: Advisory and compliance, Business Update, Culture, External HR Support, HR essentials, Leadership

Day 26 of 31 Days of Better Workplaces — offboarding is the business process that most SMEs have never thought about deliberately. They have an onboarding process — or at least the beginnings of one — but when someone leaves, it’s often managed reactively, inconsistently, and incompletely. 

That creates risk. Here’s what a proper offboarding process covers. 

 

 

Knowledge transfer 

When someone leaves, their knowledge leaves with them — unless you’ve deliberately captured it. Before their last day, critical processes, contacts, client relationships, passwords, and institutional knowledge should be documented and handed over. This is particularly important for long-tenured employees or roles with high operational dependency.

 

System access

On or before their last day, all system access should be revoked: email, CRM, finance systems, cloud storage, social media accounts, and any other platforms they had access to. Failing to do this promptly creates security exposure that may not be visible until there’s a problem.

 

Client and stakeholder communication

For client-facing roles, manage the transition actively. Who tells key clients? When? What’s the narrative? Who takes over the relationship? A poorly managed departure can cost you a client who would otherwise have stayed.

 

Return of company property

Laptops, phones, access cards, company credit cards, and any other physical assets need to be returned and logged. This is legally required where these items are specified in the employment contract, and practically important regardless.

 

Exit interview (see Day 9) 

Already covered earlier in the series — but it bears repeating here as a structured part of the offboarding process. The exit interview should happen in the final week, conducted by someone the departing employee trusts to use the information constructively.

 

Final pay and documentation

As we covered on Day 23 — final pay must be processed within the required timeframe and must include all owed entitlements. Provide a letter confirming end of employment if requested.
The way someone leaves your business becomes a story they tell. A clean, respectful, well-managed exit creates an ambassador. A chaotic, incomplete, or poorly handled one creates a reputation risk.

 

Book your free 30-minute consultation at Blue Kite HR Consulting 

 

BACK TO ALL ARTICLES
Screenshot 2025-11-18 164639

+61 (0) 409 545 634

cpaterson@bluekite.au

FREE CONSULTATION

  • ABOUT
  • HR SERVICES
  • COACH WITH ME
  • HEALTH & WELLBEING
  • MEDIA/PR
  • ARTICLES/BLOG
  • RESOURCES
  • CONTACT
  • PRIVACY

Blue Kite specialises in providing
HR services to support businesses
to create better workplaces.

Filed Under: Advisory and compliance, Business Update, Culture, External HR Support, HR essentials, Leadership

25 August, 2026 by Catie Paterson Leave a Comment

Working Rights Are Changing. Here’s What Australian Businesses Need to Know — and What’s Coming Next.

ARTICLES

Working Rights Are Changing. Here's What Australian Businesses Need to Know — and What's Coming Next.

25 August, 2026
Filed Under: Advisory and compliance, Business Update, Change management, External HR Support, HR essentials

Day 25 of 31 Days of Better Workplaces — flexible work is the issue that’s generated more questions from my clients than almost anything else in the last three years. The legislative landscape is evolving, the employee expectations are settled, and the gap between the two is where most of the conflict lives. 

 

 

What’s already changed 

The Fair Work Act amendments have progressively strengthened employee rights around flexible work requests. Employees with caring responsibilities, disability, pregnancy, or employees aged 55 and over now have an enhanced right to request flexible arrangements, and employers must have a genuine reason grounded in reasonable business grounds to refuse.
The bar for what counts as “reasonable business grounds” has risen. “We prefer people in the office” or “it’s how we’ve always done things” is not a sufficient basis for refusal. Specific, demonstrable operational requirements are required.

 

 

What employers are getting wrong 

Blanket policies. A policy that mandates a specific number of office days for all employees — regardless of role, caring responsibilities, disability, or individual circumstance — may be lawful in some contexts and discriminatory in others. Blanket mandates are increasingly being challenged, and the outcomes are not always going the employer’s way.
Refusing requests without genuine consideration. The right to request is not a guarantee of a specific arrangement, but it is a guarantee of genuine engagement. Brushing off a request, responding slowly, or giving a form-letter refusal creates legal exposure.
Conflating presence with performance. The evidence on remote work productivity is mixed — it depends heavily on the role, the individual, and the quality of management. But businesses that measure performance by presence are increasingly out of step with both the evidence and the regulatory direction of travel.

 

What’s coming

The conversation in Australia is moving toward the framework already established in some European jurisdictions — a more explicit right to disconnect outside of standard work hours. The Closing Loopholes legislation has introduced a right to disconnect for many workers, meaning employers need to review their expectations around after-hours communication.

 

 

What forward-thinking businesses are doing 

They’re building flexible work policies that are specific, fair, and genuinely applied — not blanket rules or empty commitments. They’re training managers to manage remote and hybrid teams effectively — not assuming that managing in-person and managing remotely require the same skills. They’re treating flexibility as a retention tool, because the evidence is clear that access to flexible work is a significant factor in how employees evaluate whether to stay.
The future of work is hybrid. The businesses building the frameworks to manage that well, now, are the ones that will retain the talent that makes it possible.

Book your free 30-minute consultation at Blue Kite HR Consulting 

 

BACK TO ALL ARTICLES
Screenshot 2025-11-18 164639

+61 (0) 409 545 634

cpaterson@bluekite.au

FREE CONSULTATION

  • ABOUT
  • HR SERVICES
  • COACH WITH ME
  • HEALTH & WELLBEING
  • MEDIA/PR
  • ARTICLES/BLOG
  • RESOURCES
  • CONTACT
  • PRIVACY

Blue Kite specialises in providing
HR services to support businesses
to create better workplaces.

Filed Under: Advisory and compliance, Business Update, Change management, External HR Support, HR essentials

23 August, 2026 by Catie Paterson Leave a Comment

Termination Done Right: The Legal Steps Most Businesses Skip

ARTICLES

Termination Done Right: The Legal Steps Most Businesses Skip

23 August, 2026
Filed Under: Business Update, Career Planning, Change management, Culture, External HR Support, HR essentials, Leadership

Day 23 of 31 Days of Better Workplaces — termination. It’s the part of the job nobody enjoys, and the part where the most legal mistakes are made. 

Getting termination wrong — even where the grounds for dismissal are completely valid — can convert a justified exit into an unfair dismissal or a general protections claim.

 

The steps most businesses skip

1. Providing a clear reason 

An employee being terminated has the right to know why. Not a vague statement about “business reasons” or “not being the right fit” — a specific, factual reason. If the termination is for performance or conduct, that reason should not be a surprise: it should have been communicated through a performance management process. 

2. Giving the opportunity to respond

Before a termination decision is finalised, the employee should be given an opportunity to respond to the reason. This doesn’t mean the decision changes — but the process requires that it’s offered. Skipping this step is one of the most common procedural failures in unfair dismissal cases.

3. Allowing a support person

Employees have the right to have a support person present in meetings where dismissal is being discussed. You don’t have to allow legal representation, but a trusted colleague or union representative is their right. Denying this, or failing to offer it, is a procedural risk.

4. Providing appropriate notice 

Termination requires the notice period specified in the contract or Award, or payment in lieu of notice. Not providing this is a breach of contract and an employment law violation.

5. Managing the final pay correctly

Final pay must be processed within a specific timeframe and must include all owed entitlements: outstanding wages, accrued annual leave, long service leave where applicable, and any other contractual entitlements. Errors in final pay are common and create additional legal exposure.

 

The documentation to have ready

Letter of termination, statement of the reason, final pay calculation, written record of the process followed.
Done properly, termination is clean, compliant, and defensible. Done carelessly, it creates exactly the kind of legal exposure you were trying to avoid.

 

Book a free 30-minute consulation at Blue Kite HR Consulting 

 

BACK TO ALL ARTICLES
Screenshot 2025-11-18 164639

+61 (0) 409 545 634

cpaterson@bluekite.au

FREE CONSULTATION

  • ABOUT
  • HR SERVICES
  • COACH WITH ME
  • HEALTH & WELLBEING
  • MEDIA/PR
  • ARTICLES/BLOG
  • RESOURCES
  • CONTACT
  • PRIVACY

Blue Kite specialises in providing
HR services to support businesses
to create better workplaces.

Filed Under: Business Update, Career Planning, Change management, Culture, External HR Support, HR essentials, Leadership

19 August, 2026 by Catie Paterson Leave a Comment

The Retention Conversation Has Changed. Here’s What Actually Makes Employees Stay — and Why Most Businesses Are Still Answering the Wrong Question.

ARTICLES

The Retention Conversation Has Changed. Here's What Actually Makes Employees Stay — and Why Most Businesses Are Still Answering the Wrong Question.

19 August, 2026
Filed Under: Advisory and compliance, Business Update, Culture, External HR Support, HR essentials, Leadership

Day 19 of 31 Days of Better Workplaces — retention is the topic most business owners come to me about. And most of them are focused on the wrong thing.

The assumption has been that retention is primarily about compensation. Pay people enough and they stay. Pay them less than a competitor and they leave.
That was never entirely true, and it’s less true now than it’s ever been.

 

What the research actually shows

McKinsey’s research on why employees leave identified the top drivers as: not feeling valued by the organisation, not feeling valued by their manager, and not having a sense of belonging. Compensation appeared lower on the list — not because it doesn’t matter, but because pay dissatisfaction is rarely the primary driver of resignation.
Gallup’s engagement research consistently finds that the quality of the manager-employee relationship is the most significant predictor of employee engagement and retention. People leave managers, not companies.

 

 

What’s shifted in the current labour market

The Covid-era “Great Resignation” and the sustained tightness in Australian labour markets have fundamentally reset employee expectations. Flexible work is no longer a perk — it’s a baseline expectation for most knowledge workers. Meaning and purpose at work matter more than previous generations reported. The expectation of transparency from leadership — about strategy, about challenges, about the future — has increased significantly.

 

What this means for businesses

The conversation about retention has to shift from “what do we pay” to “what is the experience of working here?”
Are your people growing? Do they know where they stand? Do they feel like their contribution matters? Is there a reason to stay beyond the salary?

 

What forward-thinking businesses are doing now

They’re running regular pulse surveys — not annual engagement surveys that take six months to action, but short, frequent temperature checks that enable rapid response.
They’re investing in manager capability as a retention lever — understanding that the quality of the direct manager relationship is the single most controllable variable in retention.
They’re being explicit about development pathways. Even in small businesses where there may not be a formal career ladder, people want to know they’re progressing. Creating learning opportunities, stretch assignments, and mentoring relationships is how you provide that in a small business context.
They’re offering flexibility with structure — not an unmanaged free-for-all, but a deliberate framework that gives people autonomy over when and how they work within clear boundaries.
The businesses that figure out retention now — before the next tight labour market, before their best people get a call from a competitor — are building a durable advantage.

Book a free 30-minute consultation at Blue Kite HR Consulting 

 

BACK TO ALL ARTICLES
Screenshot 2025-11-18 164639

+61 (0) 409 545 634

cpaterson@bluekite.au

FREE CONSULTATION

  • ABOUT
  • HR SERVICES
  • COACH WITH ME
  • HEALTH & WELLBEING
  • MEDIA/PR
  • ARTICLES/BLOG
  • RESOURCES
  • CONTACT
  • PRIVACY

Blue Kite specialises in providing
HR services to support businesses
to create better workplaces.

Filed Under: Advisory and compliance, Business Update, Culture, External HR Support, HR essentials, Leadership

18 August, 2026 by Catie Paterson Leave a Comment

Structured Onboarding: The Checklist That Sets New Hires Up to Succeed

ARTICLES

Structured Onboarding: The Checklist That Sets New Hires Up to Succeed

18 August, 2026
Filed Under: Advisory and compliance, Business Update, Culture, HR essentials, Leadership

Day 18 of 31 Days of Better Workplaces — today I’m giving you something practical: a structured onboarding checklist you can adapt for your own business.

We talked on Day 2 about the 90-day onboarding framework. Today is the operational detail — what actually needs to happen, and when.

 

Before Day One 

  • Employment contract signed and filed
  • Tax file number declaration, superannuation form completed
  • Payroll set up
  • IT access and equipment ready
  • First day schedule prepared and sent to the new starter
  • Team notified of the new person’s start, role, and first week plan
  • Buddy or mentor assigned

 

Day One

  • Personal welcome from their manager — not delegated to administration
  • Office / workspace tour and introductions
  • Access to systems confirmed and working
  • Review of the role, initial expectations, and first week priorities
  • Health and safety induction
  • Emergency procedures and workplace policies reviewed
  • Lunch with the team or manager

 

Week One

  • Daily check-in with direct manager
  • Introduction to key stakeholders and collaborators
  • First work assignment — meaningful, achievable, confidence-building
  • Access to any required training materials or systems

If this issue has made you think about your own business, there are practical steps you can take.

 

End of Week One

  • Conduct a quick debrief — how are they finding it, what questions do they have, what support do they need?

 

 

30-day Review 

  • Conduct a formal check-in conversation: how they’re settling in, early observations about the role, any gaps in support or informationPerformance check — tracking to expectations? Any development needs identified?

 

60-day Review

  • Performance check — tracking to expectations? Any development needs identified?

 

90-day Review 

  • End of probation assessment (where applicable)
  • Clear feedback on performance
  • Development plan for the next period
  • Confirmation of ongoing employment (or the conversation if it’s not working)
Save this list. Adapt it. Assign ownership for each item. An onboarding process only works if someone is accountable for it happening.

 

Book a free 30-minute consultation at Blue Kite HR Consulting

 

BACK TO ALL ARTICLES
Screenshot 2025-11-18 164639

+61 (0) 409 545 634

cpaterson@bluekite.au

FREE CONSULTATION

  • ABOUT
  • HR SERVICES
  • COACH WITH ME
  • HEALTH & WELLBEING
  • MEDIA/PR
  • ARTICLES/BLOG
  • RESOURCES
  • CONTACT
  • PRIVACY

Blue Kite specialises in providing
HR services to support businesses
to create better workplaces.

Filed Under: Advisory and compliance, Business Update, Culture, HR essentials, Leadership

  • « Go to Previous Page
  • Page 1
  • Interim pages omitted …
  • Page 4
  • Page 5
  • Page 6
  • Page 7
  • Page 8
  • Interim pages omitted …
  • Page 20
  • Go to Next Page »

Copyright © 2026 · Executive Pro on Genesis Framework · WordPress · Log in koopo

  • HOME
  • ABOUT US
  • HR SERVICES
  • COACH WITH ME
  • HEALTH & WELLBEING
  • MEDIA/PR
    • – Articles/Blogs
    • – Keynote Speaking Events
    • – Podcast Interviews
    • – Ticker Interviews
  • BLOG
  • RESOURCES
  • CONTACT